Effective from 19.03.2026 for all new customers of CoStore Holding GmbH.
Important notice: This English version is a convenience translation only. The legally binding version is the German original (AGB). In case of any discrepancies, the German version shall prevail.
CoStore Holding GmbH (hereinafter: "Landlord") rents storage space to the tenant under an independent rental agreement. These Terms and Conditions govern the relationship between Landlord and Tenant. Tenants may be business customers (B2B) or private individuals (B2C). The Landlord's registered office is at Grosse Rheinstrasse 22, 76661 Philippsburg, Germany. Full company details (managing director, commercial register number, contact details) can be found in the legal notice at www.costore.de/impressum.
The rental units include storage containers (10-foot and 20-foot), storage boxes of varying sizes (e.g. from 4.5 m²), parking spaces, and open storage areas of individually agreed sizes. These dimensions are approximate; actual square metre measurements may vary slightly.
Storage containers: Storage containers consist of lockable steel containers that are neither insulated, temperature-controlled, heated, cooled, nor equipped with electricity.
Open areas and parking spaces: Open storage areas and parking spaces are rented as bare use areas. Individual arrangements are made exclusively in agreement with the tenant. There is no entitlement to a paved, asphalted, or tiled surface. The areas are rented in their existing condition.
Upon conclusion of the rental agreement at the tenant's specified start date, the tenant receives an individual access code for their rented storage container.
Access to the premises is location-dependent:
Access codes and credentials are valid for the entire duration of the rental agreement. The Landlord reserves the right to modify access systems for operational, security, or organisational reasons.
Access is permitted during the applicable opening hours of each location. Changes to opening hours or access systems will be communicated to the tenant in good time (e.g. by email, notice at the location, or via the booking portal).
Additional registered phone numbers and visitor liability: The tenant may register additional phone numbers for access. Registration of additional numbers is the sole responsibility of the primary tenant. The tenant is liable for all actions of persons to whom they have granted access, including all visitors who enter the premises with or on behalf of the tenant.
Digital accessibility and technical availability: The Landlord ensures digital access (e.g. gate control, code systems, software access) according to the state of the art, but does not guarantee continuous availability. Temporary disruptions, maintenance, network outages, or technical interruptions do not entitle the tenant to rent reduction, damages, or other compensation. This applies in particular to the availability of the access gate. The Landlord will endeavour to resolve disruptions as quickly as possible but cannot guarantee uninterrupted availability.
Misuse of the emergency option: The Landlord's phone menu includes an emergency option (press 4), intended exclusively for immediate emergencies (e.g. break-in, fire, locked in on the premises, immediate danger). Non-emergencies include: forgotten access code, technical problems with the gate, general enquiries, or complaints. Misuse of the emergency option will incur a fee of €25.00 per incident. The tenant may provide evidence that a legitimate emergency existed.
Standard access: Each booking includes access to the premises via the phone number registered with the Landlord (gate opening by call) and an individual code for the manual combination lock on the storage container.
Optional access: Additional, optional access is available for a fee, visible in the booking portal.
The Landlord provides the tenant with a lock for the duration of the rental agreement. The lock remains the property of the Landlord. The tenant must handle the lock with care and use it exclusively to secure the rented unit.
Lock code: The lock code communicated at handover must not be changed independently by the tenant during the rental period. Changes are only permitted on instruction from or with the express consent of the Landlord. The Landlord stores all lock codes centrally. If the code is forgotten, the tenant may contact the Landlord at any time to request it.
The lock must be properly attached to the right-hand container door side in the designated fitting and must actually secure the container.
Upon termination, the lock must remain on the container. The Landlord may replace or retrieve the lock after handover.
In case of loss, the Landlord may charge the tenant the replacement value plus a 10% processing fee, payable within 14 days.
The Landlord is not liable for break-ins or other damage arising from the use of the provided lock, unless caused by gross negligence or wilful misconduct.
The rental agreement is concluded for the term selected by the tenant in the booking portal. The minimum rental period is one month. Available terms and conditions are visible in the booking portal at any time.
The rental period begins on the tenant's specified start date. If not terminated at least 14 days before expiry, the agreement automatically extends indefinitely and may then be terminated by either party with 14 days' notice to the end of the month.
1. Ordinary termination: The tenant may terminate the agreement effective at the end of the chosen term. Notice must be received at least 14 days before expiry, via the customer portal or by email.
2. Termination by the Landlord: The Landlord may terminate with the same notice periods. The right to extraordinary termination remains unaffected.
3. Termination in the event of death: The rental agreement passes to the tenant's heirs by universal succession. Termination by heirs requires appropriate documentation (death certificate, certificate of inheritance, photo ID). Statutory notice periods apply.
4. Extraordinary termination by the Landlord: The Landlord may terminate without notice if the tenant is in arrears with more than one rent payment, repeatedly breaches material terms despite warning, or uses the property in a manner causing significant damage, danger, or legal violations. A cure period of 7 business days may be granted. Termination is delivered by email and registered post.
5. Extraordinary termination by the tenant: The tenant may terminate without notice if the Landlord materially breaches contractual obligations or makes materially adverse changes to the Terms. The tenant may terminate in writing within 14 days of receiving notice of such changes.
1. Rent: Rent is determined upon conclusion of the agreement based on the standard price for the respective location, visible in the Landlord's customer portal. Introductory discounts may apply for selected terms and expire automatically. Multiple discounts cannot be combined. Discounts apply to new bookings only.
2. Price adjustment: During an agreed contract term (e.g. 3, 6, or 12 months), the rent agreed at the time of booking is guaranteed for the entire term. Price adjustments during the current contract term are excluded. After expiry of the agreed term, the rental agreement is automatically extended on an indefinite basis (monthly tariff) at the then-applicable standard price pursuant to §2a.
For rental agreements on a monthly basis (including automatically extended contracts), the Landlord may adjust the rent. Price changes will be communicated at least 30 days in advance by email. If the tenant disagrees, they may terminate with the regular notice period (14 days to month end) before the adjustment takes effect. If the tenant does not terminate in time and continues to use the property beyond the effective date or makes payment at the new price, the new price is deemed accepted.
3. Invoicing: Rent is generally invoiced monthly in advance. If additional billing options (e.g. quarterly, semi-annually, or annually) are available in the booking portal, the tenant may select these during booking. Invoices are due within 7 days.
All rental prices are inclusive of statutory VAT. VAT is shown separately on invoices.
1. Purpose: The deposit secures all claims of the Landlord, particularly outstanding payments, damages, and cleaning/disposal costs.
2. Amount: Determined in the booking portal based on the selected unit.
3. Payment: The deposit must be paid in full before the rental start date. Non-payment entitles the Landlord to extraordinary termination.
4. Refund: Refunded within three months after termination and proper vacating, provided no claims exist. The deposit is not interest-bearing.
1. Payment methods: Payments are processed via the booking portal and Stripe. Available methods: credit card and SEPA direct debit via Stripe.
2. Invoicing: Invoices are issued digitally and viewable via the customer portal.
1. Failed payments and fees: If a payment fails – regardless of payment method (e.g. credit card, SEPA direct debit) – due to insufficient funds, invalid payment data, or other reasons attributable to the tenant, the Landlord may charge the resulting fees (e.g. chargeback fees, payment provider transaction fees) directly to the tenant.
2. Dunning costs (B2C): If the tenant is in default, the following fees apply: 1st reminder €5.00 after 7 days overdue; 2nd reminder €5.00 after 15 days overdue. The tenant may provide evidence that no or significantly less damage has occurred.
3. Dunning costs (B2B): For business customers, the Landlord may charge a default surcharge of up to €40.00 per reminder pursuant to §288(5) BGB. Additional recovery costs may be charged if documented.
4. Communication: Dunning communications up to the 2nd reminder are digital (email, WhatsApp, phone). From the 2nd reminder additionally by post. Extraordinary termination is delivered by registered post.
5. Default interest: Statutory default interest pursuant to §288 BGB may be charged additionally.
6. Assignment of claims: Unpaid claims may be assigned to a licensed debt collection agency or law firm. The additional costs are borne by the tenant.
1. Storage purposes: The tenant may use the storage unit exclusively for storage. Presence of persons, animals, or other living beings is prohibited.
2. Prohibited items and uses: The tenant must use the storage unit in a way that does not create hazards, damage, or environmental harm. Prohibited in particular: flammable/explosive substances, illegal/dangerous substances (weapons, drugs, stolen goods, fenced goods, narcotics), food, plants, animals, chemicals, asbestos, toxic waste, radioactive/biological hazardous materials, and water-polluting substances without required containment.
The use of the rental property for illegal activities of any kind is prohibited, in particular fencing, trade in stolen goods, drug dealing, or other criminal offences. The Landlord reserves the right to notify the relevant authorities if criminal activity is suspected, to cooperate fully with such authorities, and to terminate the rental agreement without notice.
3. Structural modifications: Drilling, screwing, nailing, or other structural changes require prior written consent from the Landlord.
4. Vehicles and traffic: The German Road Traffic Regulations (StVO) apply on the entire premises. Vehicles must travel at walking pace only. Vehicle maintenance, washing, cleaning, or refuelling is prohibited. Unregistered vehicles may not be parked on the premises unless inside a rented container. Vehicles exceeding 7.5t require prior written permission. Vehicles over 40t are generally prohibited.
5. Subletting: Subletting or transfer to third parties without written consent is prohibited.
Parking spaces: May be used exclusively for registered, roadworthy motor vehicles and trailers (e.g. caravans, boat trailers). Exceptions require prior written permission from the Landlord. The tenant must provide the licence plate number, vehicle identification number (VIN), or other uniquely identifying features (e.g. boat registration number, serial number) to the Landlord for identification. Changes must be reported immediately.
Open areas: May be used for storing goods or materials, provided they comply with legal requirements and contractual terms.
Prohibited uses, tenant obligations, and area dimensions are governed by the booking and the house rules.
The current house rules of CoStore Holding GmbH form part of the rental agreement. They are available at www.costore.de/en/house-rules and are binding for all tenants, their relatives, and authorised persons. Violations may lead to extraordinary termination after warning.
The storage facility is monitored 24/7 by video surveillance with motion detection, in compliance with the GDPR, exclusively for security purposes.
The Landlord may carry out construction, maintenance, or modernisation work. Temporary restrictions may include limited access, noise, dust, and temporarily unavailable gate systems. The Landlord will provide at least 7 days' notice where possible. Temporary, reasonable restrictions do not entitle the tenant to rent reduction or termination. In case of complete inaccessibility for more than 7 days, a proportionate rent reduction may be claimed.
The Landlord fulfils its traffic safety obligation according to statutory requirements. No organised winter maintenance is provided. The tenant enters and drives on the premises at their own risk and must account for weather conditions (e.g. ice, snow, puddles) independently. The Landlord is not liable for weather-related damage unless statutory traffic safety obligations have been breached.
The tenant must maintain the rental property in a clean and orderly condition. All items must be fully removed before the end of the rental period. Aggressive cleaning agents are prohibited. Damage must be reported immediately.
Smoking ban: Smoking in storage containers is strictly prohibited. If smoking is detected, the Landlord may arrange professional cleaning including odour neutralisation at the tenant's full expense.
Upon termination, the property must be returned broom-clean. The lock must remain on the container. The tenant must send a photo of the cleared and cleaned storage space to the Landlord (by email or WhatsApp). Upon sending the photo, the property is deemed handed over. From this point, there is no further right of access. The Landlord may immediately deactivate or replace the access code or lock.
The timestamp of photo receipt documents the condition at return. Rent is due until the contractually agreed termination date; early termination requires express agreement with the Landlord.
Cleaning fee: A flat fee of €50 may be charged. Damages: Actual costs. Disposal: Left-behind items are disposed of at the tenant's expense plus 10% processing fee. All costs are first deducted from the deposit. Unpaid claims may be assigned to a debt collection agency.
The tenant must report all damage, defects, or security incidents immediately (within 24 hours), including break-ins, vandalism, and theft. Reports may be made by email, phone, or WhatsApp and should include tenant details, description, timestamp, and photos where possible.
The Landlord reviews reports within 48 hours. Non-reporting may incur a €50 penalty (own property only). Address and contact changes must be reported immediately; a €25 research fee may apply.
The Landlord may access the property during business hours (Monday–Friday 8:00 AM–6:00 PM, Saturday 10:00 AM–2:00 PM) for maintenance, inspections, and emergencies, with 24 hours' prior notice except in urgent cases.
The tenant has until the due date of the second rental payment to settle all outstanding amounts. If payment remains outstanding and a further payment falls due, the Landlord may terminate without notice pursuant to §543(2) No. 3 BGB, by email and registered post.
Upon termination, the property must be vacated within 14 days. The Landlord may arrange disposal and realisation of stored items pursuant to the landlord's lien (d. below). Costs are borne by the tenant.
All costs are invoiced to the tenant and first offset against the deposit.
The Landlord may exercise a lien on stored items (§562 ff. BGB). Exempt items include those that cannot be seized and recognisable third-party property. Before realisation, the Landlord will provide written notice with at least 4 weeks' deadline. The Landlord must seek a reasonable price; any surplus is paid to the tenant. No liability for losses or depreciation absent gross negligence or wilful misconduct.
A fee of €50 per item plus 10% processing applies for lost or damaged Landlord-provided items (e.g. locks, cleaning equipment). Costs are first deducted from the deposit.
Tenants may have existing insurance (e.g. household contents) covering stored items. Existing insurance takes precedence over the supplementary insurance offered via the booking portal. An optional supplementary insurance is available via WECOYA MARINE Underwriting GmbH. CoStore acts solely as intermediary. Terms at www.costore.de/en/insurance-terms. Standard sum insured: €1,000; upgradeable. Coverage applies to container contents only – not parking spaces or open areas.
The Landlord is liable only for gross negligence or wilful misconduct. No liability for indirect or consequential damage, lost profits, or damage by third parties.
The tenant is liable for damage caused by their own actions or omissions, including persons entering the premises on their behalf.
Customer service is available during business hours (Monday–Friday 8:00 AM–6:00 PM, Saturday 10:00 AM–2:00 PM). Enquiries are typically answered within 24 hours. Complaints are processed within 7 business days.
The Landlord provides safety equipment at locations (e.g. fire extinguishers, first aid kits) and maintains emergency plans. Tenants must familiarise themselves with these.
a. Changes to individual booking conditions require written confirmation by both parties.
b. The Landlord may amend these Terms with at least 30 days' notice by email. For materially adverse changes, the tenant has an extraordinary termination right pursuant to §2b No. 5 (within 14 days of notification).
c. Price adjustments per §3a No. 2, with at least 30 days' notice.
d. Service changes are communicated by email, customer portal, or on-site notice.
e. The Landlord may change technical systems, software, booking portals, and access/communication systems at any time, provided the tenant retains uninterrupted access to their property and contract data. Such changes do not constitute grounds for extraordinary termination. At least 14 days' notice by email is provided.
These Terms apply to all rental agreements with CoStore Holding GmbH, unless expressly agreed otherwise. They also apply to all legal successors of the Landlord.
Deviating agreements are only valid if expressly agreed in writing.
Business customers (B2B): No right of withdrawal.
Consumers (B2C): The full withdrawal policy including model withdrawal form is available at www.costore.de/en/withdrawal-policy. Consumers may withdraw within 14 days without reason. If services began during the withdrawal period, a proportionate amount is payable. Upon first use of the CoStore storage unit, the provision of services begins; in the event of withdrawal after first use, rent is calculated proportionally.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. Email: [email protected]. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
Online booking: The contract is concluded upon confirmation of the booking via the Landlord's booking portal.
Telephone or assisted booking: The Landlord creates the agreement in the booking system and sends a confirmation email containing all material terms, a reference to these Terms, and the Privacy Policy. A link for identity verification (Stripe Identity) is sent by email. The tenant accepts the offer by paying the deposit and/or first using the access (e.g. gate opening). First use constitutes acceptance of the contract including these Terms and the Privacy Policy. First access is technically logged and stored for the duration of the rental plus 6 months thereafter.
Withdrawal right for telephone bookings (B2C): The full withdrawal policy is at www.costore.de/en/withdrawal-policy. The withdrawal period begins upon receipt of the booking confirmation. If services have begun (e.g. through use of access), a proportionate amount is payable upon withdrawal.
The agreement becomes effective only when the deposit has been received in full and identity verification per §17c has been successfully completed. For short-notice tenants (less than 7 days) with insufficient creditworthiness, the first rental payment is additionally required before move-in.
The Landlord uses Stripe Identity for verification and fraud prevention. Data processed: identity documents, biometric data (facial comparison), name, date of birth, address. The tenant expressly consents to this upon booking. Biometric data is processed under Art. 9(2)(a) GDPR. Results are stored in the booking system. See www.costore.de/en/privacy-policy.
The tenant consents to a credit check by the Landlord (e.g. via Wunderkopf Technologies GmbH Creditscore API). The check may be conducted after contract conclusion. If creditworthiness is insufficient, the Landlord may withdraw from the contract or request additional security. Processing per Art. 6(1)(b) and (f) GDPR.
The rental start date is selected during booking and confirmed in the booking confirmation. Access credentials and customer portal login are provided at rental start.
All rental prices include statutory VAT, shown separately on invoices. Prices adjust if the VAT rate changes.
The Landlord processes personal data in accordance with the GDPR. Full details at www.costore.de/en/privacy-policy.
AI-assisted communication: The Landlord uses AI-based systems (chatbot, phone assistant, email pre-processing) to support customer service. AI responses are non-binding; binding commitments are made exclusively by the Landlord or authorised staff.
Google Reviews: Publicly available Google reviews (name, text, star rating) may be displayed on the Landlord's website via the Google Places API. Only publicly accessible reviews are shown; no additional data is collected by the Landlord.
By using the booking portal, the tenant consents to data processing by the portal operator. Insurance data is shared with the insurer upon conclusion of supplementary insurance.
The tenant must comply with all environmental laws and safety regulations, including proper waste disposal, prohibition of open flames, immediate reporting of fire (112), and recycling per local regulations.
The Landlord is not liable for non-performance due to force majeure, including natural disasters, fire, pandemics, war, terror, official orders, prolonged power/IT outages, or strikes. Contractual obligations are suspended during such events. The Landlord will inform the tenant immediately. If complete inaccessibility persists for more than 30 consecutive days, either party may terminate with 14 days' notice. Rent is waived during complete inaccessibility. No claim for damages due to force majeure.
B2B: The court at the Landlord's registered office has jurisdiction. B2C: Statutory jurisdiction rules apply. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If any provision is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision is replaced by one that most closely reflects its economic purpose.
a. Completeness: These Terms constitute the complete agreement. Oral side agreements are invalid.
b. Written form: Amendments require written form.
c. Electronic communication: Legally binding declarations (e.g. terminations, warnings, contract amendments) are only valid by email, telephone, or via the booking portal. WhatsApp and SMS serve informational purposes only and have no legally binding effect.
d. Entry into force: These Terms take effect upon publication on the Landlord's website and via the booking portal.
e. Ongoing management: The Landlord may amend these Terms with at least 30 days' notice by email. For materially adverse changes, the tenant has an extraordinary termination right per §2b No. 5.
As of: 19.03.2026
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